Refund policy
We want you to love your shopping experience with us, but if something isn’t right, do kindly let us know.
As a standard company protocol across all direct point of sales, Ridhima Bhasin does not endorse any return or exchange policy irrespective of a domestic or international order, neither on off the rack nor on made to order pieces except in case if the merchandise you have ordered from us is not received in good condition, is damaged or defective and there is an irreparable technical issue with an altered/ordered piece against the client specifications, for example – sizing issue, fabric covering, color mismatch, length issue, etc.In case of above mentioned scenario the client must notify Ridhima Bhasin about the issue over a call or Whatsapp during business hours but most importantly with an email stating the concerns clearly along with the images of the problem areas in the outfit within 24 hours of receiving it.
However, it is only after receiving an acknowledgment of the same from Ridhima Bhasin , you may send the outfit back to us for the necessary corrective actions. Unsolicited returns will not be received without authorization. The customer will be responsible to pick-up products sent without prior intimation. Once the garment is received by Ridhima Bhasin, please be informed that the sole discretion of accepting the return and/or exchange of the rejected piece lies with the label Ridhima Bhasin only based on the timelines and quality of the returned piece. While returning the outfit please ensure that the merchandise is unused, and is in a properly sealed condition as you received it, with its original packaging.
The decision however will be taken within 2-3 business days of receiving the outfit and you will be duly notified of the same.
All approved returns and/or exchanges are given in the form of credit notes with a maximum validity of 6 months and are redeemable solely at Ridhima Bhasin and flagship stores at Delhi.
Disclaimer
1. All credit notes issued are for the MRP amount only and do not include any applicable shipping/duties or tax amount.
2. No returns or exchanges are allowed on discounted outfits.
3. All returns or exchanges are allowed for Ridhima Bhasin outfits bought from our own website and flagship stores only.
As a standard company protocol across all direct point of sales, Ridhima Bhasin does not endorse any return or exchange policy irrespective of a domestic or international order, neither on off the rack nor on made to order pieces except in case if the merchandise you have ordered from us is not received in good condition, is damaged or defective and there is an irreparable technical issue with an altered/ordered piece against the client specifications, for example – sizing issue, fabric covering, color mismatch, length issue, etc.In case of above mentioned scenario the client must notify Ridhima Bhasin about the issue over a call or Whatsapp during business hours but most importantly with an email stating the concerns clearly along with the images of the problem areas in the outfit within 24 hours of receiving it.
However, it is only after receiving an acknowledgment of the same from Ridhima Bhasin , you may send the outfit back to us for the necessary corrective actions. Unsolicited returns will not be received without authorization. The customer will be responsible to pick-up products sent without prior intimation. Once the garment is received by Ridhima Bhasin, please be informed that the sole discretion of accepting the return and/or exchange of the rejected piece lies with the label Ridhima Bhasin only based on the timelines and quality of the returned piece. While returning the outfit please ensure that the merchandise is unused, and is in a properly sealed condition as you received it, with its original packaging.
The decision however will be taken within 2-3 business days of receiving the outfit and you will be duly notified of the same.
All approved returns and/or exchanges are given in the form of credit notes with a maximum validity of 6 months and are redeemable solely at Ridhima Bhasin and flagship stores at Delhi.
Disclaimer
1. All credit notes issued are for the MRP amount only and do not include any applicable shipping/duties or tax amount.
2. No returns or exchanges are allowed on discounted outfits.
3. All returns or exchanges are allowed for Ridhima Bhasin outfits bought from our own website and flagship stores only.